ISP · WISP · RouterOS · Network Engineering

MikroTik solutions for a connected world.

Professional network support, configuration guidance and practical troubleshooting for ISPs, WISPs, businesses and network engineers. Turn complex network challenges into clear next steps.

Request Support →Explore Services

✓↗⌁

Focused remote assistance · Practical technical guidance

Dramatic twilight sky over a landscape, illustrating wide-area connectivity

Built for network teams

RouterOS · BGP · Wireless · ISP/WISP infrastructure

⌘MikroTik & RouterOS

⌁ISP / WISP Networks

⇄Routing & Connectivity

◎Practical Troubleshooting

Join the conversation

Our Facebook Group has 38,000 members

Connect with network professionals, share MikroTik questions and learn from community discussions.

Visit Facebook Group ↗

What we do

Support for the networks you depend on

Explore common areas where an experienced network engineer can help you investigate issues, plan changes and improve reliability.

⚙

MikroTik Configuration

Work through RouterOS setup, firewall rules, NAT, DHCP, PPPoE, queues, VPNs and safe configuration changes.

Request configuration help →

⌁

ISP / WISP Operations

Investigate subscriber connectivity, CPE and AP issues, IP pools, service interruptions and wireless access network design.

Discuss an ISP issue →

⇄

BGP & Advanced Routing

Understand route selection, BGP filters, multi-WAN policy routing, failover, IPv6 and upstream reachability.

Request routing guidance →

◉

Wireless Solutions

Review link quality, signal levels, interference, channel planning, capacity and point-to-point or point-to-multipoint links.

Troubleshoot a wireless link →

▦

Monitoring & Automation

Plan useful device inventories, monitoring maps, alerts and repeatable checks for routers, links and network services.

Improve network visibility →

◇

Security & Network Design

Review management access, segmentation, firewall posture, addressing plans and network expansion risks.

Review a network design →

Technical professional working carefully with electronic equipment

Diagnose methodically. Change safely.Build a clear troubleshooting plan before changing production equipment.

A practical process

Get from symptoms to a clearer next step.

Good troubleshooting starts with evidence and a repeatable method. Describe your environment and symptoms so the engineer can focus on the relevant part of the network.

Describe the issue, affected devices, topology and when it began.
Collect relevant logs and sanitized configuration exports; remove passwords, tokens and private customer data.
Test one hypothesis at a time and document the result before making production changes.
Confirm rollback steps and maintenance impact before applying risky changes.

Start a Support Request →

Knowledge hub

Practical guides for better networks

Practical learning resources for network operators. Publish and maintain detailed, field-tested tutorials here; keep each article original, useful and accessible without requiring a support request.

Ethernet cables connected to network switches

Troubleshooting

A methodical checklist for network outages

Start with power, cabling and link state. Confirm the client IP, subnet, gateway and DNS settings, then test the gateway before testing a public IP and hostname. Compare an affected device with a working one. On MikroTik, inspect interface status, DHCP leases, ARP entries, route selection and relevant firewall counters. Record timestamps and test results so you can isolate whether the fault is local, routing-related or upstream.

Get help investigating an outage →

Close-up of a circuit board and electronic components

IP planning

Plan VLANs and address ranges before deployment

Define a purpose and owner for every VLAN and subnet. Document the VLAN ID, tagged and untagged ports, gateway, DHCP range, DNS, management access and allowed inter-VLAN flows. Check for overlapping networks before deployment and keep management traffic separate from subscriber or guest traffic where appropriate. Test one segment at a time and retain a backup and rollback plan before changing a live switch or router.

Review an addressing plan →

Global digital connectivity represented by a glowing network globe

ISP / WISP

Make network monitoring more actionable

Monitor more than whether a device answers ping. Track link availability, interface errors and discards, CPU and memory, wireless signal/CCQ where available, and bandwidth trends. Set thresholds based on normal behaviour and use alert text that identifies the site, device, symptom and first diagnostic check. Review false positives regularly, protect monitoring credentials, and test that alerts reach the person responsible for responding.

Discuss monitoring options →

Technical note: RouterOS menu paths and available features vary by RouterOS version and hardware. Test configuration changes in a lab or maintenance window, keep a backup, and verify rollback access before applying them to a production network.

For network engineers

Join the MikroTik 360 engineering team

MikroTik-certified and experienced network engineers can submit a profile for consideration for remote support opportunities. Applications are reviewed; work availability and terms may vary.

STEP 01

Submit your profile

Share your certifications, RouterOS experience, specialist skills, languages and examples of relevant work.

STEP 02

Review the conditions

Read the engineer terms carefully, including communication standards, service quality, revenue sharing and payout rules.

STEP 03

Be considered for requests

If your skills match a client’s technical issue, the team may contact you to discuss the scope and availability.

Have network engineering experience?

Submit your details using the existing engineer application form. Please do not include passwords or confidential client configuration data.

Apply as Engineer ↗

Clear expectations

Policies before you begin

Review the relevant terms before requesting work or applying to join the engineering team.

▤

Client Terms & Conditions

Review service scope, payment rules, refund eligibility, communication expectations and dispute handling before submitting a support request.

Read Client Terms →

⌘

Engineer Terms & Conditions

Understand application expectations, professional responsibilities, work quality, revenue sharing and payout conditions.

Read Engineer Terms →

If either terms page has not been published on your server, create and review that page before linking it publicly.

Let’s solve your network challenge.

Tell us what equipment is involved, what users are affected, what changed recently and what you have already tested. Never share passwords, private keys or unredacted customer data in a public form.

Request Support →